Rêverie - Ladies' & Gentlemen's Boutique
Cabanatuan City
Customer Care
Welcome to RÊVERIE Customer Care.We're committed to providing a smooth and enjoyable shopping experience. This page contains everything you need regarding orders, shipping, sizing, returns, exchanges, and store policies.If you can't find the answer you're looking for, we're always happy to help.
Shipping Information
Processing Time
• Fully paid orders are processed within 1–3 business days unless otherwise announced.Shipping
• Delivery times depend on your selected courier and location.Tracking
• Once your order has been shipped, we'll send your tracking number through our official communication channel.Shipping Delays
• Courier delays caused by weather, holidays, or operational issues are beyond our control, but we'll gladly assist you in tracking your parcel.
Return & Exchange Policy
We want you to shop with confidence.If we made a mistake with your order, we'll gladly make it right.We accept claims for:
✅ Wrong item received
✅ Wrong size sent by our team
✅ Item damaged before delivery (subject to verification)We do not accept returns or exchanges for:
✕ Change of mind
✕ Incorrect size selected by the customer
✕ Color differences caused by different screen settings
✕ Minor measurement variations (please allow a small tolerance)
✕ Items that have been worn, washed, altered, or have tags removed
✕ Sale, clearance, or promotional items unless defective
Unboxing Requirement
For any claim involving:• Missing item• Wrong item• Damaged itemPlease record one continuous, unedited unboxing video beginning before opening the sealed parcel until all contents have been fully shown.This helps us verify shipping-related concerns fairly for both our customers and our business.Claims submitted without sufficient evidence may not be approved.
Size Guide
Most of our items are available in standard sizes such as S, M, L, XL, or as indicated in each listing.For selected products, garment measurements in centimeters (cm) may also be provided during our live selling sessions or upon request.*Please note that sizing may vary depending on the brand or manufacturer, so we recommend checking the product description and asking us if you need assistance before placing your order.
Product Care
To help your pieces last longer:• Hand wash when possible.• Use mild detergent.• Avoid bleach.• Hang dry.• Steam or iron on low heat when appropriate. (NOT ON PRINTED DESIGNS)• Store in a cool, dry place.
Order Changes & Cancellation
Orders are prepared shortly after payment confirmation.Because of this, order modifications or cancellations may not always be possible once processing has begun.Please review your order carefully before completing your purchase.
Payments
We only process orders after payment has been confirmed.Please send proof of payment using our official payment instructions.Never send payments to accounts outside those officially posted by RÊVERIE.
Privacy
Your personal information is used only for order fulfillment, customer support, and shipping purposes.We do not sell or share your personal information with third parties except when necessary to complete your order (such as courier services).
FAQS
- How long before my order ships?
Usually within 1–3 business days.- Can I reserve an item?
Reservation policies may vary during live selling and special events. It requires 50% DP.- Do you restock sold-out items?
Some items may return, while others are limited collections.- Can I change my size after paying?
Please contact us immediately. If your order hasn't been packed yet, we'll do our best to accommodate your request.- My parcel arrived damaged.
Please contact us within 48 hours together with your complete unboxing video.- I entered the wrong address.
Message us immediately. Once a parcel has been shipped, address changes may no longer be possible.- My order hasn't arrived.
Courier delivery times may vary depending on your location. We'll gladly help you check your shipment.
Thank You
Thank you for supporting RÊVERIE.Every order means so much to our small business.We appreciate the trust you place in us, and we're committed to providing thoughtfully curated pieces and exceptional service every step of the way.We look forward to dressing you again soon.